1. Who we are
ZoTracker is provided by ZoTracker Data Services Inc., based in British Columbia, Canada. References to "ZoTracker," "we," "us," and "our" mean ZoTracker Data Services Inc.
2. Scope of this policy
This Privacy Policy applies to the ZoTracker website, contact forms, free signup flow, account activation, customer communications, and the ZoTracker web application. It does not apply to websites or services operated by third parties, even if they are linked from ZoTracker.
3. Information we collect
Depending on how you use ZoTracker, we may collect the following types of information:
- Contact details such as name, email address, phone number, company name, and message content.
- Account details such as business profile information, user names, email addresses, roles, access settings, and authentication-related information.
- Subscription and billing information, including plan, payment status, invoices, and payment provider references. Full card details are handled by payment providers such as Stripe.
- Customer records uploaded or entered into ZoTracker, such as employee, contractor, certificate, form, incident, equipment, project, customer, document, task, report, or support information.
- Website and product usage information such as pages visited, referring URLs, UTM parameters, device/browser details, interaction events, IP-derived location signals, and date/time stamps.
- Support communications, attachments, replies, and related account context.
4. How we use information
We use information to provide and operate ZoTracker, create and manage accounts, process signup and contact requests, deliver support, send service communications, manage subscriptions, protect account security, improve the website and product, measure marketing performance, troubleshoot issues, and comply with legal or business obligations.
5. Consent and choices
Where consent is required, we aim to describe the purpose in clear language at the time information is collected or in this policy. Some information is necessary to provide the service. Other communications or tracking activities may be optional depending on the context and available browser, account, or communication settings.
6. Cookies, analytics, and tracking
ZoTracker uses cookies and similar technologies for website analytics, traffic measurement, session continuity, campaign attribution, security, and product improvement. This may include first-party website traffic tracking, Google Analytics, Google Ads measurement, and other tools used to understand how visitors and customers interact with ZoTracker.
7. Service providers and sharing
We do not sell personal information. We may share information with service providers that help us operate ZoTracker, such as hosting providers, payment processors, email and communication services, analytics providers, security tools, support tools, and professional advisors. We may also disclose information if required by law, to protect rights and security, to complete a business transaction, or with your direction or consent.
8. Customer responsibility for uploaded records
Customers decide what records they enter into ZoTracker and who should have access to those records. Customers are responsible for having appropriate authority, notices, consent, and internal policies for personal information they collect from employees, contractors, customers, visitors, or other people and enter into ZoTracker.
9. Retention
We retain information for as long as needed to provide the service, maintain records, support customer accounts, comply with legal or financial obligations, resolve disputes, enforce agreements, and maintain security. Retention periods may vary by record type, account status, subscription status, and legal or operational need.
10. Security
ZoTracker uses administrative, technical, and organizational safeguards intended to protect personal information. No online system can be guaranteed to be completely secure. Customers should also use strong access controls, review user access, protect credentials, and export or back up records according to their own business requirements.
11. International access and storage
ZoTracker is operated from Canada and may use service providers located in Canada, the United States, or other jurisdictions. Information may be processed or stored outside your province, state, or country and may be subject to the laws of those jurisdictions.
12. Your privacy rights
Depending on where you live and how you interact with ZoTracker, you may have rights to request access to personal information, correction, deletion, withdrawal of consent, or information about how personal information has been used or shared. Some requests may need to be handled by the customer organization that controls the account records.
13. Marketing communications
If we send marketing communications, you may unsubscribe or ask us to stop sending them. We may still send service-related messages such as account, security, billing, support, or transactional notices.
14. Children
ZoTracker is not intended for children under 13 and is not designed for personal use by minors. If you believe a child has provided personal information directly to ZoTracker, contact us.
15. Updates to this policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised date. If changes are material, we may provide additional notice where appropriate.
16. Contact us
Questions or requests about this Privacy Policy can be sent to support@zotracker.com.